Senior Customer Service Supervisor
Citi
full-time
Posted on:
Location Type: Office
Location: Florence • Arizona, Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $58,656 - $77,360 per year
Job Level
Senior
About the role
- Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients
- Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
- Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.
- Create and execute realistic action steps and timelines for the team with a strict attention to details and performance
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Achieve team performance excellence to ensure high quality and high volume productivity
- Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
Requirements
- 2-5 years of relevant experience in a Customer Service role
- Proficient project management skills
- Effective written and verbal communication
- Influencing and relationship management skills
- Proficient with Microsoft Office
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project management
Soft skills
leadershipmentorshipcommunicationinfluencingrelationship managementattention to detailcoachingcollaborationmotivation