Operations

• Communicate and liaise with different departments to handle incoming requests and quality escalations
• Prepare reports and share insights into quality findings as part of quality investigations
• Drive and/or be a part of quality programs related to suppliers, clients, etc
• Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level
• Contribute by sharing inputs towards development of new tools and products
• Update product and internal documentation regularly
• Explore avenues, plan and ideate to improve the overall quality function

Senior Analyst – Trust & Safety Operations

Operations Assistant – Property Management

Preservation Coordinator, AFS Operations

Head of Payment Operations – India

Operations Associate Intern