Client Support Specialist
CIBC US
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Illinois, Montana, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $52,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Work in a fast-paced Contact Center
- First point of contact for clients with digital banking needs
- Deepen relationships by understanding client needs and resolving issues
- Educate and assist clients using CIBC digital capabilities
- Proactively match clients with products and solutions
- Flexible working hours Monday to Friday 8:00am-7:00pm CST and Saturday 8:00am-1:00pm CST
Requirements
- Ability to work independently with a secure workspace
- Wired Internet connection with a minimum download speed of 15 mbps and upload speed of 10 mbps
- Excellent client engagement skills
- Problem solving skills
- Strong product knowledge of CIBC’s suite of products
- Computer savvy - able to navigate multiple software applications
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance
- Disability
- Other Insurance Plans
- Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
- Holidays
- 401(k)
- Special perks reserved for team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital bankingproduct knowledgeproblem solvingclient engagement
Soft skills
independent workrelationship buildingcommunication