Credit Card Representative, Sales and Service Specialist
CIBC US
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the first point of contact for clients calling in with questions or requests related to their banking needs
- Assist clients with their credit cards operations and inquiries
- Identify clients' needs and proactively suggest solutions to help them achieve their financial goals
- Support best practices, providing information and solutions regarding CIBC’s credit card products and services
- Collaborate to find simple solutions that make it easy for clients to bank with us
Requirements
- Ability to work independently as an Agent @ Home with a secure workspace
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps)
- Flexible to work between 8:00AM to 12:00AM, including evenings and weekends
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- paid day off dedicated for you to use to invest in your growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client supportproblem-solvingcommunicationproactive approachindependenceflexibility