Account Activity Fraud Agent, Bilingual
CIBC US
full-time
Posted on:
Location Type: Hybrid
Location: Mont-1155 Rene Levesque O • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor client transaction and provide a wonderful client experience while mitigating fraud losses
- Identify, analyze and conduct investigations of client transactions through various banking channels
- Accurately document all actions taken including the resolution reached
- Interact directly with CIBC clients, branches and other stakeholders via telephone
Requirements
- Fluent in French and English
- Ability to work independently in a private and quiet workspace
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate
- Experience in call center/customer experience roles is an asset
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client experienceindependent workcommunicationinvestigationdocumentation