Communications

• provide overall support as the voice representative for MS Teams Voice
• administrate Teams Voice via Teams Admin
• support Oracle SBCs and devices
• manage Poly hard phones and other end point devices
• support users in both back office and client facing roles with voice issues
• troubleshoot network issues related to voice
• support voice network devices such as SBCs and SBA’s
• interface with vendors such as Microsoft, Poly, Oracle, Bell and others
• collaborate with internal partners
• maintain enterprise telecommunications devices and services in compliance with applicable service standards, methodologies, policies, and processes
• troubleshoot complex issues for all levels
• document and analyze solutions
• recommend improvements that improve voice, data, and network utilization and capacity
• support the Teams Voice platform and its users with support, monitoring, testing, on site break/fix, governance
• be part of an on call cycle

Consultant, Telecommunications, Teams Voice Support – Bilingual

Project Lead, Marketing and B2B Communications – Media Solutions

Communications and Sustainability Intern

Sustainability Communications and Marketing Intern

Senior Director, Marketing and Communications