Business Analyst

• Administer and maintain member survey instruments
• Analyze member feedback from experience channels including surveys and service reports to identify trends, gaps, and improvement opportunities
• Provide timely, constructive feedback, and insights to leadership and frontline teams, supporting strategic decision-making
• Collaborate with cross-functional teams with analysis to support process improvements
• Translate insights into clear, actionable recommendations and support the implementation of enhancements
• Track, analyze, and report on key service metrics, including member satisfaction, operational efficiency, and performance management
• Proactively communicate critical information and emerging issues to leadership
• Develop reporting methods to effectively communicate member experience feedback
• Collect, consolidate, and analyze member feedback from multiple sources
• Contribute to the exercise and expression of Christian Care Ministry’s beliefs
• All other duties as assigned

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