Manager

• Support the rollout of company-wide initiatives in your zone, adapting them to local realities
• Collect feedback from vendors, riders, and customers to refine execution strategies
• Identify new growth opportunities, including vendor acquisition and customer retention
• Assist in overseeing daily operations, ensuring service quality and smooth delivery execution
• Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity
• Flag bottlenecks or risks early and propose proactive solutions
• Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity
• Support recruitment, onboarding, and training of agents and rider coordinators
• Act as the first point of escalation for operational or people issues before they reach the Zonal Manager
• Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations
• Monitor compliance with company policies, safety standards, and regulatory requirements
• Take ownership of special projects or mini-initiatives such as driving growth in a new city
• Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making

Assistant Zonal Manager

Zonal Manager