Billing Follow-up Representative
Children's Minnesota
full-time
Posted on:
Location Type: Hybrid
Location: Minnesota, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles.
- Responds to initial patient-family requests.
- Provides detailed explanations of patient billing information.
- Resolves patient-family questions.
- Performs follow-up on outstanding concerns.
- Collaborates with other departments to research patient billing history.
- Consistently demonstrates excellent customer service and communication skills.
Requirements
- 3-5 years of customer service experience
- Experience working with a wide variety of PC applications
- Working knowledge of billing and follow-up processes
- Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
- Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices
- Knowledge of HIPAA privacy standards and PCI compliance regulations
- Proficient use of systems (computer, applications, phone systems)
- Basic knowledge of medical terminology
- Detail-oriented, good organizational skills, and ability to be self-directed
- Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere
- Flexibility to perform other tasks as needed in an active work environment with changing work needs
- High-level problem solving, analytical, and investigational skills
- Ability to learn quickly and meet continuous timelines
- Exhibits behaviors consistent with principles of excellent service
- Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
- Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency and financial responsibility, safety, partnership and service, teamwork, compassion, integrity, and trust and respect)
Benefits
- medical, dental, vision, retirement, and other fringe benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing processesfollow-up processesmedical terminologyproblem solvinganalytical skillsinvestigational skillscustomer service experiencePC applications proficiencyHIPAA privacy standardsPCI compliance regulations
Soft skills
excellent customer servicecommunication skillsorganizational skillsself-directedtime managementflexibilitydetail-orientedability to learn quicklyteamworkcompassion