Marketing Operations

• Oversee Chief omni-channel communications strategy, operations and campaign execution including email, SMS, push and in-app messaging, to grow awareness, nurture prospects, and a drive a highly engaging member experience through marketing, transactional, and operational communications
• Serve as the subject matter expert of customer engagement platform (Braze); own platform governance (such as new domains, channel expansion, preference center, etc) and oversee deliverability and health of all domains
• Champion data hygiene and strategy within Braze; work closely with the Data team to build audience segmentation, enhance data hygiene, maintain efficient data workflows, and monitor and troubleshoot as needed
• Identify, build and collaborate with Product, Engineering and Data to launch new features and enhance existing functionalities within Braze, such as API triggered campaigns
• Oversee technical troubleshooting issues with internal teams to maintain positive member experience
• Oversee a direct report that owns execution of omni-channel Chief communications, working to train team on Braze features & oversee QA

Marketing Operations – Contract

Marketing Operations Associate

VP, Integrated Marketing Operations

Graduate Intern, Growth Marketing Operations

Marketing Operations Manager, Campaigns