Service Team Coordinator – Call Center
ChenMed
full-time
Posted on:
Location Type: Hybrid
Location: New Orleans • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, sales calls and other general inquiries
- Responds to patient inquiries based on the ChenMed core model for care
- Follows up with patients to ensure service satisfaction
- Escalates issues/concerns as appropriate
- Makes appropriate and timely decisions according to department standards, procedures and policies
- Documents interactions using web-based technology
- Maintains business relationship by providing prompt and accurate service to promote loyalty
- Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions
- Performs other duties as assigned and modified at manager’s discretion
Requirements
- High school diploma or GED equivalent required
- A minimum of 2 years of customer service experience required
- A minimum of 2 years experience working in a fast-paced medical setting highly preferred
- Experience with web-based customer relationship management systems
- Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
- Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business
- Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepatient schedulingsales callsweb-based technologycustomer relationship management systems
Soft skills
service satisfactiondecision makingprompt servicecollaborationcommunication
Certifications
high school diplomaGED equivalent