Call Center Representative

• Ensures a high level of customer service while working in a fast-paced structured call center environment
• Makes appropriate and timely decisions according to department standards, procedures and policies
• Documents interactions using web-based technology
• Interacts and collaborates with employees of varying levels across multiple departments
• Follows up with patients to ensure they are satisfied with service
• Maintains business relationship by providing prompt and accurate service to promote loyalty
• Provides responses to patient inquiries based on the ChenMed core model for care
• Performs other duties as assigned and modified at manager’s discretion

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