Call Center Representative

• Ensures a high level of customer service while working in a fast-paced structured call center environment
• Makes appropriate and timely decisions according to department standards, procedures and policies
• Documents interactions using web-based technology
• Interacts and collaborates with employees of varying levels across multiple departments
• Follows up with patients to ensure they are satisfied with service
• Maintains business relationship by providing prompt and accurate service to promote loyalty
• Provides responses to patient inquiries based on the ChenMed core model for care
• Performs other duties as assigned and modified at manager’s discretion

Service Team Coordinator – Call Center Agent

Call Center Representative

Bilingual Call Center Agent – Spanish Speaking

Part-Time Call Center Nurse

Midshift Call Center Nurse, RN-BSN

Part-Time Contact Center Representative