Chatterboxes Pediatric Speech-Language Pathology

Chief Operating Officer

Chatterboxes Pediatric Speech-Language Pathology

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

About the role

  • Serve as the CEO’s integrator. Translate vision and decisions into operating plans, accountability structures, and measurable outcomes. Roll up your sleeves and do the work alongside team members. You are a builder first and are not afraid to get your hands dirty in the work.
  • Elevate our existing operating cadence including our leadership meetings, dashboards, issue tracking, and cross-team communication.
  • Support the CEO’s growth efforts in the areas of new school partnerships in new geographies, and recruiting by ensuring operational readiness and capacity.
  • Lead cross-functional initiatives that improve efficiency, quality, and scalability.
  • Oversee all day-to-day service delivery across home visits and school-based placements.**Partner with multiple SLP Managers to ensure:
  • Caseload balance and productivity
  • Efficient geographic routing
  • Quality and timeliness of documentation
  • Smooth onboarding, supervision, and clinician support
  • Elevate existing workflows for Private Client Services, which includes: Intake Forms, evaluations, therapy, treatment planning, school coordination, and family communication.
  • Build automated systems that reduce administrative burdens and allow SLPs to focus on clinical care.
  • Own all HR functions directly: onboarding, compliance, performance management, and employee relations.
  • Coach and develop managers; create leadership capacity across the team.
  • Foster a cohesive and accountable culture within a meritocracy framework
  • Oversee the Payroll & Invoicing Administrator to ensure accurate, timely payroll and invoicing for private-pay and school contract services. Offer solutions that scale to ensure automation as we scale.
  • Continuous focus on improving margin through operational efficiency, automation, smart systems, and artificial intelligence.
  • Be a digital native who evaluates, adopts, and optimizes new software tools across the organization.
  • Collaborate with our Business Intelligence contractor to convert data into insights, dashboards, and decision-making frameworks.
  • Ensure that the tech stack supports multi-region growth (EHR, scheduling, routing, communication tools).
  • Lead implementation and rollout of new systems and tools.
  • Oversee the Marketing Associate to ensure effective marketing to families, school partners, referral sources and prospective SLPs.
  • Support operational execution for new school partnerships, ensuring strong “go-live” performance and ongoing partner satisfaction.
  • Maintain compliance with state licensure requirements, school partner expectations, supervision rules, and documentation standards.
  • Manage background checks and onboarding compliance.
  • Maintain and periodically update operational policies, procedures, contracts and documents with the support of an operations consultant.
  • Lead high-impact projects such as launching new geographies, implementing new software, or redesigning workflows.
  • Build repeatable playbooks for new school onboarding and clinician support structures.
  • Drive clear communication during organizational changes.

Requirements

  • 8+ years of progressive operations leadership, ideally in healthcare, education services, therapy services, or related fields.
  • Experience directly managing managers and teams of 20–50+.
  • Strong project management skills and a track record of running complex initiatives.
  • High technical aptitude; comfortable implementing and optimizing software tools. AI curious.
  • Ability to interpret data and turn insights into action (with BI support).
  • Knowledge of the pediatric SLP landscape; previous experience in pediatric therapy or related services is strongly preferred.
  • Thrives in a high-growth, change-heavy environment.**
  • Preferred
  • Former SLP or clinical background
  • Experience launching or scaling multi-state or multi-region service operations.
  • MBA, MHA, MPH, or related graduate degree.
  • Important Attributes
  • Systems thinker who brings clarity and structure.
  • Data-driven, operationally disciplined, and detail-oriented.
  • Direct, concise communicator with strong judgment.
  • Low ego; high accountability.
  • Energized by building, improving, and scaling.
  • An Empath with a high EQ
Benefits
  • 401(k) with 50% company match
  • Financial literacy resources with a dedicated advisor
  • Health, dental & vision insurance (BCBS HMO, with 80% of the single-plan premium covered by Chatterboxes for direct employee)
  • CEU or related professional development reimbursement up to $1,200/year
  • Full reimbursement for ASHA or related professional organization dues
  • PTO
  • Flexible paid holidays
  • Long-term relationship mindset. We're looking for a partner who can serve the company for many years to come.
  • Embrace the flexibility of remote work, allowing you to achieve a healthy work-life balance while playing a key leadership role in our team's success.
  • Sleep well at night and be proud of your work by being a part of a team in a mission driven company changing the pediatric speech language pathology industry.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementdata interpretationoperational efficiencyautomationsystems implementationworkflow redesignperformance managementcompliance managementHR functionsclinical care
Soft skills
leadershipcommunicationsystems thinkingdata-drivendetail-orientedaccountabilityempathyproblem-solvingcollaborationadaptability
Certifications
MBAMHAMPH