Chronic Care RN, Care Manager
Charles River Community Health
full-time
Posted on:
Location Type: Hybrid
Location: Waltham • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $35 - $45 per hour
Job Level
Mid-LevelSenior
About the role
- Identify and recruit appropriate patients for care management from lists and referrals, in collaboration with primary care providers.
- Meet the patient where he/she is; observe the patient without intervention or judgment.
- Has knowledge of common chronic medical conditions presented in the population served and is able to:
- Educate the patient on their medication conditions and medications, and build their self-management skills;
- Use motivational interviewing to promote behavioral change.
- Assess, triage, and rapidly respond to clinical changes that could lead to the need for emergency services if not intervened upon.
- Conduct medication reconciliation in conjunction with the clinical pharmacist.
- Engage members and caregivers in active care planning with a focus on medical, behavioral, social, member-centered care needs.
- Coach and guide member/representative to meet bio/psycho/social goals.
- Provide care coordination, which may include but is not limited to facilitating care transitions, supporting the completion of referrals, and/or providing or confirming appropriate follow-up.
- Delegate assignments to Community Health Workers and/or Patient Navigators or Social Workers, follow up on completion, and be consistently available for timely consult regarding patient matters during business hours.
- Meet regularly with medical directors and nurse care managers, and speak as needed with Primary Care, ED, and inpatient to triage program issues appropriately when patients are discharged from hospitals.
- Participate in local site operations, including team meetings.
- Actively participate in planning and growth of the program as needed, to respond to evolving needs of Mass Health ACO.
- Maximize the use of ACO care management tools and technology to ensure that work is comprehensive, detailed, automated and streamlined to the extent possible.
- Make recommendations to change workflows to enhance the ease of use, practicality, and effectiveness of the ACO tools and processes.
- Understand the relationship between work done in the ACO's system and the work done in EHR.
- Ensure that workflows are optimized to recognize and support both the ACO's system and EHR.
- Facilitate interdisciplinary consultation on patient's behalf through participation in rounds, team meetings, and clinical reviews.
- Establish and comply with quality metrics for performance and adhere to documentation and work flow standards.
- Maintain HIPAA standards and confidentiality of protected health information.
- Adhere to departmental/organizational policies and procedures.
- Provide assistance in seasonal influenza/COVID vaccination efforts when applicable.
- Participate in the integrated care team meetings and rounds as required.
- Maintain accurate, timely documentation in electronic systems including health center EHRs.
- Provide coverage for team members who are out of office.
- Serve as the point person for enrollees coming out of the Transitions in Care Program and moving into CCM.
- Take all needed steps that this process is seamless for care team members and the enrollee, family, and caregivers.
- Ensure that all care management is offered in a culturally and linguistically-appropriate manner and with disability competence.
- Ensure that all necessary accommodations are consistently made for members with disabilities.
- Promote a sense of teamwork through demonstration of self-direction and self-motivation.
- Solve problems independently or know when to seek consultation.
- When onsite, co-locate near the medical nursing and provider teams for teambuilding.
- Perform other duties as assigned by the Lead Chronic Care Nurse or designee.
Requirements
- Bachelor of Science degree in nursing required.
- Must be licensed in Massachusetts as a Registered Nurse
- Experience in nursing with recent clinical experience in outpatient medical setting or other related outpatient practice preferred.
- Must have demonstrated solid interpersonal, communication, and management skills.
- Must be able to continually update clinical knowledge and skills through formal and informal education and review of current literature.
- Must have knowledge of ambulatory and clinical practices, workflows, and operations.
- Must work well independently, have sound decision making skills, and work effectively with and through inter-professional colleagues when required to make and facilitate complex decisions.
- Must exercise a high degree of professional judgment within the scope of licensure.
- Experience working with historically underserved populations preferred.
- Bilingual (Spanish, Portuguese, or Haitian Creole) strongly preferred.
- Experience with Patient Centered Medical Home model and concepts preferred.
- Must have a willingness to work flexible hours to meet the organization's needs/demands.
- Must be able to travel to either Charles River Community Health site (Brighton and Waltham) as needed.
Benefits
- Medical & Dental Insurance
- Short & Long-term Disability Insurance
- Generous Paid Time Off
- Flexible Spending Account
- Employee Assistance Program
- Tickets at Work
- Health Reimbursement Arrangement
- Travel Reimbursement
- Professional Development Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
nursingmedication reconciliationmotivational interviewingcare coordinationclinical assessmentpatient educationchronic care managementambulatory practicesEHR documentationquality metrics
Soft skills
interpersonal skillscommunication skillsmanagement skillsdecision makingteamworkself-directionself-motivationproblem solvingcultural competenceflexibility
Certifications
Bachelor of Science in NursingRegistered Nurse (Massachusetts)