Operations

• Property Operations — direct interface with Property Management site staff to confirm and ensure adequate management operations at the site level through:
• Weekly, bi-weekly, monthly, and quarterly site visits for engagement and assessment of site staff
• Site inspections as necessary
• Direct engagement with Property Management teams on the ground
• LAC/CAC engagement
• Providing vacant unit status confirmation and system updates
• Manage preventative and capital maintenance annual plans for the assigned portfolio
• Program Administration — ensures timely responsiveness of the Portfolio Management team members for internal and external requirements and obligations through:
• Triage for resident concerns, to ensure resolution through completion of resident surveys, coordination with Office of the Ombudsman and participation in coordination meetings
• Assuring all audits, reports, inspections, updates, and responses are performed and provided timely
• Ensuring the timely and accurate completion of standard operational practices (MAT, MIR, AMR, grievances, etc.)
• Reviewing and monitoring PPM Tenant File Folder Audit practices to ensure compliance with HUD/CHA regulations.
• Managing CHA’s required Tenant File Review obligations, and completing tenant file reviews (as required by resident billing/ledger/processing concerns)

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