Customer Service Representative
Certified Group
full-time
Posted on:
Location Type: Office
Location: Burbank • California • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $26 per hour
Job Level
Junior
About the role
- Primary interface between clients and the laboratory for daily phone interactions
- Proactive customer service via phone, email, video chat
- Monitors testing report due dates
- Ensures timely and efficient handling of customer inquiries
- Routes customer requests and complaints to the appropriate team members
- Collaborates with sales on current and new business opportunities
Requirements
- Bachelor’s degree in business or science
- One or more years of experience in customer relations
- MS Office software usage
- Salesforce usage
- Effective verbal and written communication skills
- Strong problem-solving and decision-making skills
- Ability to read and comprehend instructions
- Basic knowledge of Excel and Salesforce (CRM) is essential
Benefits
- Progressive 401k Retirement Savings Plan
- Employer Paid Short- Term and Long-Term Disability, and Life Insurance
- Group Medical
- Tuition Reimbursement
- Flexible Spending Accounts
- Dental
- Paid Holidays and Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationsproblem-solvingdecision-makingMS OfficeExcelSalesforce
Soft skills
effective communicationverbal communicationwritten communicationproactive customer service
Certifications
Bachelor’s degree