Customer Support

• Works with senior team members of the customer service team to deliver education and information to members and/or providers
• Reaches out via outbound calls to members and/or provide providers with timely, accurate, and personalized support
• Identifies calls to escalate in the event providers are unable to provide solutions
• Serves as the front-line support on various member and/or provider inquiries
• Maintains performance and quality standards based on established contact center metrics
• Develops in-depth knowledge on primary market and/or plan
• Provides guidance and training to other customer service team members
• Documents information including demographics, call summaries, and communications

Customer Service Advocate III – Outbound

Lead Customer Support Associate

Customer Service Representative

Lead Director, Operations Support – Retail Customer Care

Member Support Specialist

Concierge Customer Service Representative