Manager

• Assesses, plans, and implements complex care management activities based on member activities
• Develops a personalized care plan / service plan for care members
• Addresses issues, educates members and their families/care givers on services and benefit options
• Collaborates with providers to identify necessary community resources
• Monitors care plans / service plans and/or member status and progress
• Reviews member data to identify trends and improve performance and quality care
• Performs telephonic, digital, home and/or other site outreach to assess member needs
• Collects, documents, and maintains all member information and activities for compliance
• Provides education on disease processes, resolving care gaps, and healthcare benefits

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