Centene Corporation

Sales Auditor

Centene Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • Missouri • 🇺🇸 United States

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Salary

💰 $23 - $39 per hour

Job Level

JuniorMid-Level

About the role

  • Responsible for providing auditing and tracking support to the MeridianCare Sales Leadership Team
  • Oversight and responsibility of auditing all member, prospective member and agent interactions with the call center staff
  • Complete weekly report cards for Inside Sales and Agent Hotline
  • Develop consistent auditing metrics for call center staff utilizing call center software and Sentinel Elite
  • Create and maintain library of calls that can be utilized for training
  • Audit all inbound and outbound communications with members, prospective members and agents
  • Complete weekly call audits of external vendors
  • Make recommendations for process improvement and training opportunities
  • Create and present reporting based on auditing trends and findings
  • Work closely with leadership team to ensure consistency across the MeridianCare Sales department
  • Evaluate new hire readiness based on call audits
  • Performs other duties as assigned
  • Complies with all policies and standards

Requirements

  • A High School or GED
  • A Bachelor's Degree in a related field (preferred)
  • 2+ years of experience in a call center
  • knowledge of customer service expectations related to quality and service
  • knowledge of HIPAA regulations: Auditor must obtain their Medicare producers license within 90 days of employment
Benefits
  • competitive pay
  • health insurance
  • 401K
  • stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
auditingreportingcall center metricsprocess improvementtraining developmentcall auditscommunication auditing
Soft skills
attention to detailanalytical skillscommunicationcollaborationleadership
Certifications
Medicare producers license