Program Manager

• Support concurrent projects and initiatives that will improve CAHPS Member Experience by product
• Analyze CAHPS and Mock CAHPS data and develop presentations for multiple Quality Improvement meetings by product
• Conduct deep dive analysis on CAHPS and Mock CAHPS data by product
• Utilize corporate and industry standard tools and techniques to effectively oversee programs according to department procedures
• Maintain detailed business process documentation including meeting minutes, action items, issues lists and risk management plans as applicable
• Create and monitor all department deliverables to ensure adherence to quality standards including clinical reporting documents, related reference materials, and policy and procedure documentation
• Communicate program status to management and key stakeholders
• Identify resources, resolve issues, and mitigate risks
• Identify requirements, procedures and problems to improve existing processes
• Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and business objectives
• Manage programs through the full program life cycle
• Performs other duties as assigned

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