Solutions Engineer

• The Senior Field Solution Architect (FSA) role focuses on pre-sales solution design.
• This role is responsible for working with internal and external sales teams to plan and organize sales strategies.
• The incumbent analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment and define actions to be performed in the sales cycle timeframe.
• The Senior FSA develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business.
• Is a passionate learner who demonstrates continuous learning by proactively expanding technical depth in products, solutions, and services.
• Operates with the perspective and insight that business needs, not just technology, establish the limits on what can be achieved.
• Designs technical solutions using standard approaches, considering the customer’s infrastructure limitations and opportunities; analyzes, interprets, and presents assessment results.
• Conducts technology/solutions training for CDW audiences (e.g., Sales, Inside Solution Architects), using developed material.
• Follows up on implemented solutions and identifies new opportunities that complement the work that was completed.
• Researches and reviews customer profile information; applies knowledge of the vertical to develop customer intimacy prior to sales calls and/or strategy sessions.
• Uses technology assessments and demos as a sales tool for furthering sales opportunities; identifies cross sell-and/or up-sell opportunities for an engagement, equips/assists FSAs and Sales to pursue it.

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