Manager

• Serve as the liaison to other Information Technology Teams to incorporate Infrastructure support requirements into an overall technical solution
• Oversee a support strategy together with resource plans to support company objectives, project timelines and budget
• Collaborate with other Department Managers to provide high quality input to initiative proposals and estimates; identify areas of opportunity to provide shared IT infrastructure support across multiple IT platforms
• Ensure standards and processes are in place and followed for physical and virtual technology strategies
• Oversee Configurations Infrastructure team; manage physical equipment and related inventory within Configurations
• Design upgrades & enhancements based on business need to maximize workflow and efficiency
• Responsible for new solution testing & portfolio execution requirements (ex: technician skill level requirements, area, hardware/software requirements, etc)
• Provide technical support and troubleshooting assistance for advanced solutions and issues related to the deployment of Configuration Services
• Ability to work a flexible schedule if needed; occasionally work evenings, weekends or overnight

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