Solutions Engineer

• Acquires deep technical depth in their role; Is the "Go To" person for the solution, both technically and strategically;
• Performs a lead role in executing the "Go-to-Market" for new offerings.
• Designs technical solutions not only considering the customer’s infrastructure but also the business limitations and opportunities; operates comfortably beyond standard approaches to satisfy the needs of all the stakeholders.
• Reviews peer’s designs for quality and accuracy.
• Determines and defines services that complement and/or round out proposed hardware and software engagements, estimates required engineer effort.
• Develops standardized templates of deliverables, including the SOW framework, tools, demo lab and scripts, and services calculation (Calc)
• Provides leadership to equip CDW to deliver the solution at a high level of quality.
• Communicates and trains the team on changes in technologies, procedures, solution implementations and approaches.
• Develops training materials for team members to use with CDW audiences.
• Promotes a culture of knowledge sharing and collaboration by organizing knowledge bases, contributing regularly, and encouraging team members to contribute.
• Coaches and mentors team members to improve their technical, consulting, and sales skills.
• Acts as a resource to FSAs for advice and recommendations on technical design issues and product choices.
• Conducts technical assessment and expertise evaluations during the candidate selection process.
• Follows up on implemented solutions and identifies new opportunities that complement the work that was completed.
• Advises team members and sales prior to customer calls and/or sales strategy sessions.
• Assists customer in understanding their equipment maintenance contracts, upgrade needs, and renewals; analyses the most cost-effective approach for the customer.
• Articulates to customers the ITS Practice (Integrated Technology Solutions) value proposition to customers, account managers, and partners and uses it to generate additional revenue opportunities to CDW.
• Guides customers in their decision making within all tiers of cooling technologies as well as with external competing technologies/solutions and monitor and advise on emerging technologies.
• Initiates new event ideas; collaborates with Partners and Sales to design events that can be replicated by other FSAs; secures funding to support CDW customer events.
• Delivers presentations and conducts sales conversations with confidence and credibility to C-level clients, both in small meeting and large group formats.

Principal Solution Architect – Liquid Cooling

Solutions Engineer

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Solution Engineer

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