Engineer

• Perform client consultations including discovery, planning, design, and implementation of Microsoft Exchange and Office 365 technologies.
• Implement and support Active Directory, Microsoft 365, and Exchange (on-premises and online), including installations, upgrades, configurations, and security hardening.
• Perform end-to-end Exchange migrations, including Exchange On-Prem, Exchange Hybrid, Google Workspace, and IMAP-based third-party platforms using native and third-party tools.
• Execute Microsoft 365 tenant-to-tenant migrations for various workloads including Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, and Entra ID users and groups using various tools such as (Quest On-Demand, AvePoint Fly, BitTitan).
• Develop and maintain automation scripts (primarily PowerShell) to streamline administrative tasks, reporting, and bulk operations.
• Troubleshoot complex Office 365 issues, escalate as necessary, and drive resolution to ensure minimal user impact.
• Collaborate with project teams and clients to ensure timely and successful delivery of solutions aligned with project goals and technical requirements.
• Create and maintain technical documentation, runbooks, and knowledge base articles to support client environments and internal teams.
• Stay current with evolving Microsoft 365 and Azure AD roadmaps, features, and security practices, proactively sharing knowledge with peers and clients.
• Provide knowledge transfer and hands-on training to client IT staff and support teams.
• Support presales activities, including technical scoping, solution design, and client workshops.
• Participate in internal initiatives, tool development, and continuous improvement efforts within the consulting practice.

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