Software Engineer

• Understand and align the engineering team to ensure overall Services strategy is implemented through Services teams
• Executing on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction
• Continuous Service Improvement: includes both process and staff management, using both objective and subjective methods
• Allocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned
• Establish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues
• Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.)

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