Product Manager

• Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK’s long-term goals and shared services priorities
• Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
• Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
• Establish clear decision frameworks, ensuring scalability and seamless integration across CDK’s ecosystem
• Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
• Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
• Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
• Represent CDK’s platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
• Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance

Director of Product Management – Shared Services

Product Manager – III