Cayuse Holdings

Help Desk Technician

Cayuse Holdings

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • 🇺🇸 United States

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Salary

💰 $16 - $22 per hour

Job Level

Mid-LevelSenior

Tech Stack

AzureCloud

About the role

  • Providing end-user technical support, addressing operational questions and concerns to facilitate day-to-day functions.
  • Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on ‐ boarding process, supports audio and video equipment in conference rooms.
  • Support for more complex issues where configuration solutions have already been documented.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
  • Provide service and preventive maintenance activities on terminals, printers, personal computers, etc.
  • Read and comprehend technical service manuals and publications.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Other duties as assigned

Requirements

  • 3 years’ experience delivering superior customer service (written, verbal, and in-person) across multiple
  • 2 years’ experience working with customers across all levels of technological proficiency.
  • 2 years’ experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • 1 years’ experience with active directory
  • 1 years’ experience with cloud platforms and technologies like Microsoft Azure
  • In-depth knowledge of computer hardware, software, and networks. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
  • Demonstrated problem-solving skills and the ability to work under pressure.
  • Strong customer service orientation with effective communication skills.
  • Exceptional communication skills, both oral and written
  • Ability to respond effectively to customers with a sense of urgency.
  • Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
  • Highly motivated with the ability to handle and manage multiple tasks at any one time.
  • Ability to forge new relationships, individual and teaming in nature.
  • Must be a Self-starter, that can work independently and as part of a team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingtechnical supportconfigurationpreventive maintenanceactive directorycloud platformsMicrosoft Office SuiteWindows 10Adobe productscomputer hardware
Soft skills
customer serviceproblem-solvingcommunicationurgencymotivationteamworkindependencerelationship buildingtime managementadaptability