Product Manager

• Define and evolve the GEN AI product vision for Global Service and Advanced Analytics
• Drive prioritization of features such as predictive maintenance, automated diagnostics, AI guided troubleshooting
• Collaborate with engineering, data science, analytics, and service operations teams to deliver scalable AI solutions
• Oversee the full lifecycle of GEN AI solutions, from ideation and prototyping to testing, deployment, and continuous improvement
• Champion user-centric design for service-facing tools
• Monitor solution performance, usage patterns, and feedback to inform enhancements
• Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities

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