Caterpillar Inc.

Electrification Product Support Field Engineer

Caterpillar Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Nevada, Utah • 🇺🇸 United States

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Salary

💰 $110,520 - $165,840 per year

Job Level

Mid-LevelSenior

About the role

  • The Electrification Product Support Field Engineer will support complex technical product problem resolutions of Advanced Power Products.
  • Work side by side with dealers to educate and support troubleshooting issues, answer technical inquiries, and resolve field issues.
  • Diagnose, repair, and rebuild of electrification product(s) at designated repair areas.
  • Communicate site advanced power product issues.
  • Facilitate the return of Failed Parts to the factory for further analysis.
  • Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters.

Requirements

  • Extensive experience and knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.
  • Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems.
  • Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources to reach a conclusion, goal, or judgment.
  • Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service.
Benefits
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingelectrical equipment repairdiagnosisrebuildingdata gatheringdata analysisHazardous Voltage (HV) systems
Soft skills
customer serviceproblem resolutioncommunicationeducationstakeholder engagement