Operations

• Manage calendars, meetings, travel logistics, and expense reporting for operations leadership.
• Prepare meeting agendas, record minutes, and track action items.
• Maintain confidential files, personnel documents, and sensitive information.
• Coordinate internal and external communications, including drafting correspondence.
• Schedule cross-department meetings and manage video conferencing logistics.
• Support project timeline tracking, milestones, and reporting.
• Maintain project documentation and ensure version control across stakeholders.
• Develop and update SOPs, workflows, and process documentation.
• Coordinate document review cycles, approvals, and policy updates.
• Monitor deadlines, flag risks, and prevent resource or scheduling conflicts.
• Manage operational databases and CRM platforms.
• Maintain rosters, staff lists, vendor records, and other key datasets.
• Support system updates, troubleshoot issues, and manage access permissions.
• Generate Excel-based dashboards, tracking sheets, and performance reports.
• Assist in system implementations by supporting testing and training.
• Serve as the primary point of contact during peak summer operations.
• Log support tickets, track resolutions, and maintain communication logs.
• Coordinate logistics including supplies, equipment tracking, shipping, and inventory.
• Maintain emergency protocols and documentation.
• Process incident reports, timesheets, and daily program updates.
• Support partnership documentation, contract tracking, and invoice coordination.
• Maintain organized files for university and program relationships.
• Schedule partner meetings, distribute updates, and track requests.
• Support administrative tasks for new program launches.
• Track deliverables, compliance requirements, and renewal timelines.
• Draft and distribute operational communications.
• Maintain communication calendars and distribution lists.
• Facilitate information flow across operations, enrollment, marketing, and finance.
• Support Regional Directors with administrative and communication needs.
• Maintain templates, FAQs, and knowledge resources.
• Coordinate logistics for training sessions and operational meetings.
• Manage registration processes and prepare training materials.
• Track attendance and support virtual and in-person meeting facilitation.
• Assist with purchase orders, vendor coordination, and expense documentation.
• Track budget spending and support procurement workflows.
• Process reimbursements and assist with financial record-keeping.
• Identify opportunities to streamline operations and improve efficiency.
• Maintain quality-control standards across workflows and documentation.
• Support compliance reviews and operational audits.
• Maintain checklists, templates, and tools for consistent program delivery.

Operations Assistant, Advanced Excel Proficiency

Operations Analyst

Director of Operations

Supervisor de Operaciones – Logística

Operations Assistant – Property Management

Agente Educativo – Operaciones con Clientes