Customer Success Manager

• Set up and configure a shared inbox and ticketing system for customer success platform implementation.
• Establish workflows, automation, and escalation rules for efficient ticket processing.
• Build a comprehensive, customer-facing knowledge base including help articles, FAQs, and video tutorials.
• Ensure accuracy, clarity, and brand consistency through collaboration with Product and Customer Success teams.
• Continuously update articles and tutorials as new features are released.
• Monitor usage analytics to identify content gaps and improve the self-service experience.
• Help field customer inquiries with speed, empathy, and accuracy.
• Serve as a trusted resource to help customers get maximum value from Foundation’s platform.
• Work with Product Marketing to translate release communications into customer-facing materials.
• Partner with Engineering and Product to share recurring customer insights and feedback.

Customer Success Specialist

Customer Success Manager

Junior Customer Success Analyst

Mid Market Customer Success Manager

Customer Success Specialist