Carvana

Systems Administrator – Field Services

Carvana

full-time

Posted on:

Location Type: Office

Location: Tempe • Arizona • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AndroidiOS

About the role

  • Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
  • Communicate with internal and external users and vendors on project timeline and completions.
  • Deal with anything that is powered (wired or wireless)
  • When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
  • Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
  • Document solutions to new problems and share them with the rest of the team.
  • Monitoring system performance to ensure everything runs smoothly and securely.
  • Configuring and maintaining networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
  • Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
  • Provides support for implementation, troubleshooting, and maintenance of Information Technology platforms.
  • Participate in hardware refresh project assigned to Carvana locations.
  • Participate in providing internal business support by resolving escalation requests and provide technical support when requested.
  • Diagnosing and resolving hardware, software, networking, and system issues when they arise.
  • Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
  • Coordinate with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
  • Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
  • Document solutions for new problems in Jira.
  • Ability to participate in an on-call rotation and after hours work when needed

Requirements

  • High School Diploma or equivalent
  • Valid and current driver’s license.
  • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
  • Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
  • Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
  • Experience working with Meraki Security Appliances.
  • Experience with all major types of mobile devices (iOS, Android, Windows).
  • An understanding of enterprise network environments.
  • Basic knowledge and troubleshooting skills for IP Phones.
  • Experience with G-Suite including Gmail, Calendar, and Drive.
  • Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
  • Experience with troubleshooting AV equipment such as HD TVs or Projectors.
  • Project management experience is a plus.
  • 4-6 years of IT experience in fast-paced environments
Benefits
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerActive DirectoryDHCPWindows Operating SystemMac OS XMeraki Security AppliancesIP PhonesG-SuiteMS OfficeAV equipment troubleshooting
Soft skills
communicationproblem-solvingtechnical supportproject managementteam collaborationcustomer servicedocumentationtime managementescalation resolutioninventory management
Certifications
High School Diplomavalid driver's license