Customer Success Manager

• Deliver high-impact CRM campaigns across email, push and lifecycle journeys from planning and build to testing, launch and post-analysis.
• Use Salesforce Marketing Cloud and CMS platforms to create personalised, brand-aligned customer communications that drive engagement and revenue.
• Translate campaign performance into actionable insights, refining segmentation, personalisation and testing strategies.
• Partner with BI, Revenue Enablement and MarTech teams to scale successful experiments and enhance campaign automation.
• Act as the go-to CRM expert within the Trading squad, aligning activity to commercial goals and ensuring smooth cross-team collaboration.
• Maintain high standards of quality and process -> accurate tagging, consistent reporting and continuous improvement to optimise delivery.

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Customer Success Manager