Collections

• Counsel borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
• Thoroughly review the borrower’s current financial situation and offer additional options depending on the circumstance.
• Provide support to inbound Customer Service on high inbound volume days.
• Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations.
• Evaluate and help determine the borrower’s ability to pay, and collect appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
• Contact borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
• Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.

Early Stage Collections Specialist, I

Early Stage Collections Specialist, I

Early Stage Collections Supervisor

Medical Collections and Revenue Cycle Specialist

Late Stage Collections Specialist, II