Cargill

ServiceNow Product Owner – Finance

Cargill

full-time

Posted on:

Location Type: Office

Location: Wayzata • Minnesota • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $131,000 - $200,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Serve as the point person on the product development team using high level perspective to define goals and create a vision for product development projects.
  • Own product strategy and solution, from inception to delivery and identify business value and end user outcomes including key performance indicators and financial return on investment.
  • Conduct business process analysis and discovery workshops with stakeholders to understand current processes, pain points, and requirements.
  • Design workflows to enable end-to-end processes, leveraging ServiceNow capabilities to improve collaboration, efficiency, transparency, and user experience.
  • Provide recommendations on future state Request to Resolution models that meet global, best-in-class standards for case management.
  • Work with teams across finance to: - Develop detailed business requirements and functional specifications for ServiceNow implementations.
  • Create and maintain knowledge base articles, service catalogs, and workflow documentation.
  • Prepare user stories and use cases to define requirements for system adjustments.
  • Create process maps for end-to-end case management workflows, supported with roles and responsibilities (RASCI), SLAs, and KPIs.
  • Offer guidelines on technology setup to meet the requirements of transformed C2R models for specific service lines.
  • Work closely with our technical implementation team who will handle the actual system configuration.
  • Conduct user acceptance testing to ensure the implemented solution meets business requirements.
  • Ensure delivery of training and change management support to ensure successful adoption of new processes and tools.
  • Monitor post-implementation performance and recommend continuous improvements.
  • Create product roadmaps as a high level, strategic visual summary that outlines the vision and direction for the product offering over time, to be used as a strategic guide for stakeholders to reference and as a plan for execution.
  • Create the product backlog items and prioritize them based on the overall strategy and business objectives and map out project dependencies to inform the necessary sequence of development.
  • Partner collaboratively with the team to build working solutions in order to obtain feedback as quickly as possible.
  • Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
  • Other duties as assigned

Requirements

  • Bachelor’s degree in a related field or equivalent experience
  • Clear understanding of agile values, frameworks and metrics
  • Proven ability to define and execute product strategy, roadmap, and vision aligned with enterprise goals
  • Experience in analyzing business needs and managing ServiceNow requirements from a business perspective
  • Practical knowledge of the ServiceNow platform and experience deploying to Finance function
  • Experience leading change and communication with a large and diverse group of stakeholders
  • High technical fluency and comfort discussing technical architecture, API integrations, and data flow between ServiceNow and finance systems
  • Proven track record of working across technology, data, and functional teams to deliver agreed outcomes in ServiceNow implementations
  • Minimum of six years of related work experience. Typically reflects 10 years or more of relevant experience.
Benefits
  • medical and/or other benefits dependent on the position offered and hours worked
  • comprehensive benefit program
  • discretionary incentive award

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product strategybusiness process analysisworkflow designServiceNowuser acceptance testingprocess mappingAPI integrationsdata flowchange managementagile frameworks
Soft skills
collaborationcommunicationleadershipstrategic thinkingproblem-solvingstakeholder managementtraining deliveryfeedback incorporationadaptabilitycritical thinking