Customer Support

• Support a moderate scale of customer service activities for a single site team in our Road Safety Salt business
• Contribute to optimizing and monitoring shipping, including processing complex orders from customers and resolving order issues
• Administrate government bids and contracts
• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale
• Execute customer service strategies
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

Customer Care Representative

Customer Service Specialist