Customer Care Agent, LATAM
Carestream
full-time
Posted on:
Location Type: Office
Location: Zapopan • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
About the role
- Provide support to external and internal customers by reporting issues related to their radiographic equipment, answering account inquiries through email, phone, or other electronic means
- Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines
- Input customer, account, or equipment data into our system (C4C)
- Create, document, assign, and follow up on service reports for internal and external customers
- Provide real-time internal customer support via Teams
- Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers
- Respond to inquiries about the status of service calls, accounts, or equipment
- Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment
Requirements
- Spanish 100% (Spoken and written) / English 90% (Spoken and written) / French 80% (Spoken and written)
- Preparatory or Bachelor's degree completed/Intern
- Strong communication skills, both verbal and written, in Spanish, English or French (depending on the region being covered)
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and accuracy in documentation and data management
- 1 year of experience in customer service
- Service-oriented attitude
- Proactive problem-solving skills and customer service orientation
Benefits
- Carestream is an Equal Opportunity Employer
- Committed to providing reasonable accommodations to individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementcustomer serviceservice report documentationproblem-solving
Soft skills
strong communication skillsattention to detailability to prioritizeservice-oriented attitudeproactive problem-solving
Certifications
Bachelor's degree