Customer Support

• Answer and process incoming parts calls from customers and service technicians
• Pull orders, receive and put up stock
• Order parts and develop relationships with Crown factory and outside vendors
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests
• Maintain direct contact with current and prospective customers
• Prepare customer quotes
• Process paperwork
• Inventory control to include cycle counts of stockroom, vans and customer consignments

Parts Customer Care Representative

Reentry Support Specialist Supervisor

Head of Customer Service