Technical Product Manager

• Lead the Trust & Safety product roadmap, from problem discovery through execution, measurement, and iteration.
• Design and launch AI-driven systems for content safety, behavior monitoring, and proactive risk detection.
• Partner with Data Science to train and deploy ML and generative AI models that enhance fraud, abuse, and background check capabilities.
• Develop frameworks for AI safety, explainability, and compliance, ensuring all models and decisions align with ethical and regulatory standards.
• Collaborate cross-functionally with Policy, Legal, Customer Care, and Engineering to align product strategy with operational and compliance goals.
• Define and track Trust & Safety OKRs, balancing platform integrity, user trust, and business growth.
• Use experimentation, data analysis, and insights to drive continuous improvement in detection systems and response efficiency.
• Advocate for a user-centered safety culture across the organization — ensuring care, empathy, and fairness guide every decision.

Senior Technical Product Manager – Trust & Safety

Senior Technical Product Manager – Trust & Safety

Senior Technical Product Manager – Trust & Safety

Technical Product Manager, AI

Staff Technical Product Manager, AI

Mid-Level Digital/Technical Product Manager – Contact Center Technologies