Operations

• Analyze account level data
• Execute timely and operationally accurate recovery attempts
• Strong personal computer skills, along with the ability to use fraud data mining tools
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
• Respond promptly and professionally to claims & possess strong relationship building skills
• Exercise exceptional communication skills and optimize contact with customers, stakeholders and external vendors/banks
• Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
• Participate in special projects as needed
• Take an active role in documenting current processes and identifying gaps and possible efficiency gains
• Subject Matter Expert (SME) able to partner with Investigations and be proactive in suggestions and departmental opportunities

Zelle Operations Principal Coordinator

Sales Compensation & Operations Consultant

Global Director – Grid Services Operations

Global Director – Grid Services Operations

Operations Analyst

Operations Specialist