Senior Customer Service Coordinator – High Value Elite
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $49,774 per year
Job Level
Senior
About the role
- Provide exceptional customer service and support
- Advocate for customers and problem solve customer issues
- Deliver a 'wow' customer experience to deepen relationships
- Handle complaints and escalated situations with de-escalation techniques
- Investigate customer concerns and report trending customer issues
- Help create and implement process improvements alongside other customer service advocates
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year of experience using Google Suite
- Preferred: At least 4 years of customer service or call center experience
- Preferred: At least 1 year of experience working in the financial industry
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceGoogle Suiteprocess improvements
Soft skills
problem solvingcustomer advocacyde-escalation techniquesrelationship buildingcomplaint handling
Certifications
High School DiplomaGED