Capital One

Senior Associate, L2 Support Engineer – Databolt

Capital One

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $86,000 - $98,200 per year

Job Level

Senior

Tech Stack

AWSCloudDockerEC2KubernetesPrometheusPythonSplunk

About the role

  • Serve as the technical escalation point for complex Databolt issues, performing deep technical analysis to identify and resolve problems.
  • Manage and resolve complex customer issues, participating in on-call rotations to respond to critical incidents.
  • Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (PCA) to prevent issue recurrence.
  • Develop and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions.
  • Act as a critical feedback loop to Product and L3 Engineering teams, channeling customer feedback and common issues to foster continuous improvement.
  • Provide guidance and mentoring to L1 support engineers, helping to build the technical capacity of the frontline team.
  • Manage the case lifecycle across a suite of tools, including Salesforce, JIRA, Slack, and PagerDuty.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or Information Technology
  • At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
  • At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
  • At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, ECS, S3, RDS, and API Gateway)
  • Demonstrated working knowledge of containerization and orchestration (Docker, Kubernetes)
  • Proven experience with on-call rotations and responding to critical incidents
  • Proficiency in at least one scripting language (e.g., Python, Bash) for automation and log analysis
  • Experience with observability and monitoring platforms (e.g., Splunk, Datadog, Prometheus, New Relic)
  • Strong grasp of networking fundamentals (e.g., private links, mTLS, API gateways)
  • Knowledge of data security concepts including data tokenization, encryption, and access control (RBAC)
  • Excellent communication skills, with the ability to explain complex technical concepts clearly and concisely to both technical and non-technical stakeholders
  • Demonstrated ability to adapt to new technologies and learn quickly.
Benefits
  • Health insurance
  • 401(k) matching
  • Performance based incentive compensation
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportsystems administrationsoftware engineeringsolutions architectureinfrastructure architecturedatabase architecturedata securityscripting (Python, Bash)containerization (Docker, Kubernetes)observability and monitoring
Soft skills
communicationmentoringproblem managementadaptabilitycustomer feedbacktechnical analysisdocumentation
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information Technology