Director

• As the Design Research leader across Capital One’s Card business, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps.
• You track research questions and insights across Card product areas.
• You are well connected to and understand each product area’s strategy and needs in order to identify and prioritize research activities including primary research, knowledge mapping, assessments, and testing.
• You maintain a close relationship to research leader peers across Capital One to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.
• Establishing direction and expectations for design research practice across the line of business.
• Seeking out novel methods and technologies to accelerate learning velocity.
• Enables and supports democratized research activities.
• Developing deep expertise in our customers’ needs and business solutions in order to proactively identify research opportunities that deliver meaningful, actionable insights.
• Building and maintaining trusted relationships with leaders of business, product, design, and engineering.
• Leveraging existing data and leading high impact programs that enable business outcomes
• Evaluating increasingly diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence the product experience & portfolio direction.
• Establishing standard research practices, high quality insights, and team talent development.
• Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with executive leaders and diverse stakeholders in a fluid environment.
• Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate learning and elevate the value of research.
• Present work across levels and job functions, modeling a strategic human-centered approach that to make the complex accessible, influence executive stakeholders and achieve impactful results.

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