Senior Customer Service Coordinator, Premium Retail Queue – Partnership Servicing
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $49,774 per year
Job Level
Senior
About the role
- Provide the best customer service to deepen relationships and loyalty to the brand.
- Advocate for customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements.
- Handle complaints and/or escalated situations with de-escalation techniques.
- Investigate customer concerns, help create and implement process improvements, and report trending customer issues.
- Guiding other associates to the right path to solve customer concerns and provide feedback.
Requirements
- High school diploma, GED or equivalent certification
- At least 3 years of customer service or call center experience
- At least 1 year experience using Google Suite or Microsoft Office
- At least 4 years customer service or call center experience (preferred)
- At least 1 year experience working in the financial industry (preferred)
Benefits
- Healthy body, healthy mind — Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance, and mental wellness support.
- Save money, make money — Secure your present and plan for your future with a 401K and Stock Purchase Plan.
- Time, family and advice — Flexible schedule options, paid time off, paid training and development, tuition reimbursement and even backup childcare
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceproblem solvingissue resolutionprocess improvementsde-escalation techniques
Soft skills
advocacyrelationship buildingcommunicationfeedbackteam guidance
Certifications
high school diplomaGED