Operations

• Provide strategic direction and oversight to the operations team responsible for resolving issues related to the discontinued portfolio
• Oversee the investigation and resolution of high-priority customer complaints, issues, and events, ensuring timely and effective resolution
• Oversee the team's responses to all R&W claims and inquiries from investors or third parties
• Develop and implement strategies to manage and mitigate potential R&W risks related to the portfolio

Senior Manager, Home Loans Discontinued Operations

Operations Specialist

Senior Campaign Operations Manager

National Books Operations Manager

Operations Manager

Operations & Scheduling Coordinator – Residential Services