Associate, Commercial Loan Servicing Operations – Agency Syndications
Capital One
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $64,700 - $73,900 per year
Job Level
JuniorMid-Level
About the role
- Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business
- Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations
- Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s
- Manage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline
- Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management
- Partner with respective business units and other internal teams to align needs and provide operational support
- Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s
- Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)
- Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis
- Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone
- Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing
- At least 1 year of experience in Commercial Banking Operations
- At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan processinginterest calculationsfee calculationsbillingliquidationsexception reportingcash breaks analysisdata integritycredit agreements interpretationcommercial loan servicing
Soft skills
communicationrelationship managementproblem solvingteam collaborationattention to detailorganizational skillscontinuous improvementengagementinclusivityrisk management
Certifications
High School DiplomaGED