Operations

• Be the first contact to the Impound Lot
• Determine if the vehicle is still impounded
• Collect the information to fill out the Impounds Questionnaire if needed
• Determine if the vehicle is of adequate value for Capital One to recover
• Make needed call attempts to the customer
• Locate a Recovery Agent to cover the assignment for us
• Request the needed documents for the agent to recover on COAF behalf
• Monitor the Impound Repo Assignment until successfully recovered
• Work every account with a sense of urgency to save Capital One and its customers from incurring more in daily storage fees
• Secure the unit in a timely manner as to prevent a lien loss

Bilingual Sr. Coordinator – COAF Ops, Impounds

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