Operations

• Monitor, report and plan process improvement or redesign initiatives
• Collect and analyze data for supporting recommendations and manage formal process documents
• Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes
• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives
• Define, establish, and manage process controls
• Identify process improvement opportunities and implement them through collaboration with other groups
• Make final recommendations for approval on changes
• Collect, analyze and measure process data to initiate sustainable business practices and procedures
• Review data for trends and gaps in the process that may require additional review
• Resolve complex problems or transactions where expertise is required to interpret against policies, guidelines or processes
• Escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Maintain formal process documents (e.g. procedures and diagrams)
• Document processes and projects (creating project reports, presentations, business cases, and diagrams)
• Collaborate on larger initiatives, representing department on broader change control forums
• May participate in cross-functional project teams to provide input, liaise with training, and partner with groups on execution efforts
• Provide customer service and training to internal customers on specific processes they manage
• May deliver presentations, including up to the executive level
• May perform process or parts of the process as needed

Process Manager – Associate

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