Fraud Intake Coordinator – Fraud & Disputes Operations Inbound
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
JuniorMid-Level
About the role
- Handle fraud intake tasks
- Engage with customers to resolve disputes
- Maintain a reliable private internet connection
- Demonstrate strong customer focus rooted in empathy
- Communicate effectively with peers and management
- Exercise good judgment and independent decision-making skills
Requirements
- High school diploma, GED or equivalent certification
- At least 2 years of customer service or call center experience
- At least 1 year of Google Suite or Microsoft Office experience
Benefits
- Medical, Dental, Vision, Prescription coverage
- Day 1
- Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance as well as Disability
- Disability Insurance
- 401 K and Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceGoogle SuiteMicrosoft Office
Soft skills
customer focusempathycommunicationjudgmentindependent decision-making
Certifications
high school diplomaGEDequivalent certification