Senior Associate, L2 Support Engineer – Databolt
Capital One
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $98,200 per year
Job Level
Senior
Tech Stack
AWSCloudEC2
About the role
- Serve as the technical escalation point for complex Databolt issues, performing deep technical analysis to identify and resolve problems.
- Manage and resolve complex customer issues, participating in on-call rotations to respond to critical incidents.
- Drive problem management by participating in Root Cause Analysis (RCA) and contributing to the development of Permanent Corrective Actions (PCA) to prevent issue recurrence.
- Develop and maintain comprehensive documentation for our internal and external knowledge bases, detailing troubleshooting guides and common issue resolutions.
- Act as a critical feedback loop to Product and L3 Engineering teams, channeling customer feedback and common issues to foster continuous improvement.
- Provide guidance and mentoring to L1 support engineers, helping to build the technical capacity of the frontline team.
- Manage the case lifecycle across a suite of tools, including Salesforce, JIRA, Slack, and PagerDuty.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or Information Technology
- At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
- At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and Data Security
- At least 3 years of experience with public cloud platforms (AWS strongly preferred, including services like EC2, ECS, S3, RDS, and API Gateway)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsystems administrationsoftware engineeringsolutions architectureinfrastructure architecturedatabase architecturedata securitypublic cloud platformsAWSRoot Cause Analysis
Soft skills
problem managementmentoringcustomer feedbackcontinuous improvementtechnical analysiscommunication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in Information Technology